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Frequently Asked Questions

• Where do I get my SpartanCard?

• What do I need to bring to get my SpartanCard?

• How do I activate my card?

• Where does my card work?

• How do I put money on my card?

• Can anyone else use my card?

• Can other people put money on my card?

• To whom is the check made payable?

• Am I notified if someone else sends money to be applied to my card?

• What is the best way to protect my card?

• What if my card is stolen/lost?

• What if my card is stolen/lost on a weekend?

• What can I do if I see a problem with a card machine or device?

• Can I get a Blackboard Transact device for my organization?

• Is reporting on Blackboard Transact data available?

• What if I have further questions which are not answered here?

Where do I get my SpartanCard?

Go to the SpartanCard Center, located in Elliott University Center (Room 121). A Spartan Card representative is there to assist you from 8 am to 5 pm, Monday through Friday.

What do I need to bring to get my SpartanCard?

Students must have "Proof of Registration" (e.g. - printout of class schedule from UNCGenie or paid bill) and picture ID. Faculty/Staff must present a picture ID and be in the Banner System with an active job assignment.

How do I activate my card?

Your card should work automatically once you've enrolled in classes. If you have just received your card, it may take up to 15 minutes to link with your student record. If you experience problems with your card, please contact the SpartanCard Center, located in Elliott University Center (Room 121).

Where does my card work?

Your card has the potential for being used at all campus dining locations, the UNCG Bookstore, and much more.

How do I put money on my card?

Several methods exist for putting money onto your card. Please refer to the SpartanCash section for specific instructions.

Can anyone else use my card?

No. The SpartanCard is not transferable and should be carried only by you at all times.

Can other people put money on my card?

Certainly. Your parents, friends, siblings, grandparents, and of course you, can put money on your card at any time. Please see the SpartanCash section to find out how.

To whom is the check made payable?

All checks should be payable to UNCG. The check should also have the student’s name and ID number (in most cases this is the social security number). These pieces of information will allow the staff to add the money into the correct account.

Am I notified if someone sends money to be applied to my card?

You will be notified that money has been applied to your card.

What is the best way to protect my card?

Treat your card with care. Do not punch holes in it or place it near anything that would erase the magnetic stripe. Do not expose the card to water. Card holders are for sale in the UNCG Bookstore. These are recommended, as they will hang from any key chain.

What if my card is stolen/lost?

Contact the SpartanCard Center immediately if your card is lost, stolen, or damaged. Please see Lost, Stolen or Damaged Cards for instructions on locking your card account and recovering/replacing your card.

What if my card is stolen/lost on a weekend?

Report problems of this nature first thing Monday morning to the SpartanCard Center. Please refer to the Lost, Stolen or Damaged Cards section for instructions on locking your card account and recovering/replacing your card.

What can I do if I see a problem with a card machine or device?

Problems with Blackboard Transact devices can be reported using our BBTS Request/Report system. You will be emailed when the problem is resolved. If you wish to check the status of your request before it is completed, please view our BBTS Request/Report Status Dashboard and select "Problem Reports."

Can I get a Blackboard Transact device for my organization?

Absolutely. Blackboard Transact devices can be requested using our BBTS Request/Report system. The SpartanCard Center will contact you regarding cost, availability, and the process involved with installation. If you wish to check the status of your request before it is completed, please view our BBTS Request/Report Status Dashboard and select "Device Requests."

Is reporting on Blackboard Transact data available?

Yes, if you are eligible to view the data you are requesting. To request report access or a specific report, please use our BBTS Request/Report system. If you with to check the status of your request before it is completed, please view our BBTS Request/Report Status Dashboard and select "Reporting Requests."

What if I have further questions which are not answered here?

Feel free to contact the SpartanCard Center, with any questions or concerns you may have.