Frequently Asked Questions

Where do I get my SpartanCard?

Go to the SpartanCard Center, located in Elliott University Center (Room 121). A Spartan Card representative is there to assist you from 8 am to 5 pm, Monday through Friday.

What do I need to bring to get my SpartanCard?

All SpartanCard recipients must know the University ID number. Students must have "Proof of Registration" and a valid, government issued, photo ID. Faculty/Staff must present a valid, government issued, photo ID and be in the Banner System with an active job assignment.

How do I activate my card?

Your card should work automatically once you've enrolled in classes. If you have just received your card, it may take up to an hour to link with your student record. If you experience problems with your card, please contact the SpartanCard Center, located in Elliott University Center (Room 121).

Where does my card work?

Your card has the potential to be used at all campus dining locations, the UNCG Bookstore, laundry rooms, pay-for-print stations, and other locations all across campus.

How do I put money on my card?

Several methods exist for putting money onto your card. Please refer to the SpartanCash section for specific instructions.

Can anyone else use my card?

No. The SpartanCard is not transferable and should be carried only by you at all times. Using another person's card or card number is, at minimum, a felony and will be reported to UNCG Police and student conduct.

Can other people put money on my card?

Certainly. Your parents, friends, siblings, grandparents, and of course you, can put money on your card at any time. Please see the SpartanCash section to find out how.

To whom is the check made payable?

All checks should be payable to UNCG. The check should also have the current telephone number and the last 8 digits of the student's SpartanCard number. These pieces of information will allow the staff to add the money to the correct account and contact the student if there are any questions.

What is the best way to protect my card?

Treat your card with care. Do not punch holes in it or place it near anything that would erase the magnetic stripe. Do not expose the card to water. Card holders are available for purchase in the UNCG Bookstore and SpartanCard Center.

What if my card is stolen/lost?

Contact the SpartanCard Center immediately if your card is lost, stolen, or damaged. Please see the Lost, Stolen or Damaged Cards page for instructions on locking your card account and recovering/replacing your card.

What can I do if I see a problem with a card machine or device?

If the machine is a bank ATM, please contact the corresponding bank as listed on the machine. For all other SpartanCard readers, please email idcenter@uncg.edu, or call 336-334-5651.

Can I get a Blackboard Transact device for my organization?

Absolutely. To obtain a quote, please contact the SpartanCard Center at idcenter@uncg.edu.

Is reporting on Blackboard Transact data available?

Yes, if you are eligible to view the data you are requesting. To request report access or a specific report, email idcenter@uncg.edu.

What if I have questions that are not answered here?

Feel free to contact the SpartanCard Center with any questions or concerns you may have.